1. At times of high demand (i.e., special events, public holidays, exhibitions, etc.), cancellation policies might differ from the ones mentioned above. Special cancellation policies apply for all destinations during Holidays like New Year dates. These policies will be explained at the time of booking.
   1. There could be specific hotels, airlines, tour operators, cruises, or packages where cancellation policies were in place, and applicable fees may differ from the ones described above. Any changes to the cancellation policy or charges will be communicated to the Customer when booking.

Supplier Change and Cancellation Fees

Bookings that are cancelled may incur additional fees from the supplier that can amount to at least 100% of the price of the reservation, regardless of when travel has begun. There are also fees for suppliers if a booking is changed or cancelled and when tickets or other documents are issued. Suppose we incur any liability regarding a cancellation fee from a supplier in connection with any booking that the Customer has altered or erased. In that case, the Client accepts to indemnify the Company in the amount of the charge. If the Customer requests a refund for an unfulfilled booking, payment was made to the provider, and the Company cannot issue any refund until it receives the money from the supplier.

Travel Documents

1. It is up to the consumer to have an authentic passport to travel internationally. Many countries require at least six months of validity when the return date is reached. Additionally, certain countries require an electronic passport. The Customer must check with relevant authorities that they have current passports, visas, re-entry permits, and vaccination certificates that comply with all requirements of the immigration authorities and other government agencies. Any penalties, fines, or expenses resulting from these documents not meeting requirements of the authorities concerned are the Customer’s sole responsibility. The Company will not be responsible in any way for inconveniences, costs, or loss caused by the Customer due to inability to produce, or due to the loss or destruction of these documents.

The employees of the Company can provide information on passports, visas, and other travel documents required to travel internationally (“Travel Requirements”) to the best of their ability and the Company will assist the Customer in obtaining visas (surcharge cost will be charged). The Customer acknowledges that the rules and regulations of any country may change from time to time and the Company is not responsible for any information it gives regarding Travel Requirements. If the Customer travels to the United States, he is advised to check https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for the USA visa waiver program (“ESTA”). Many passport holders won’t be allowed to travel to the United States without a valid ESTA (or visa). If the Customer does not satisfy an ESTA’s eligibility requirements, they will be required to apply for a visa.

1. Other travel documents, including (without exclusion) tickets to the airport hotel vouchers, travel vouchers or other documents (whether in electronic format or not) used to signify the agreement with a service provider could be subject to specific limitations and conditions, including (without exclusion) being not refundable, cannot be changed date, and susceptible to cancellation or amendment charges. Documents for travel cannot be transferred to another person. All airline tickets must be issued under the passport or photo person who holds the identity. Incorrect names on an itinerary could lead to the inability to utilize the reservation and result in it being cancelled. It is the responsibility of the Customer to check their travel documents thoroughly and inform the Company immediately if there are any mistakes in names or dates. This is the obligation of the Customer to obtain any travel documentation from the Company before departure. In general, the Travel documents for the Customer will be available to collect two weeks before departure, however, this may depend on the individual arrangements. The Customer should contact their personal travel advisor to confirm that they will be available to be collected.

Travel Insurance

1. The Company strongly suggests that the Customer purchase adequate medical and travel insurance to protect the travel arrangements. For insurance for travel through Ajwaa Al Sahraa Tours and Tourism (LLC), the Customer should consult his travel advisor from the Company.

Health

1. The Customer must ensure that he’s aware of any health requirements and suggested precautions for travel plans and that they have all the necessary documents for vaccination. In certain instances, the failing to provide the mandatory documentation to prove vaccination (e.g. evidence for Yellow Fever vaccination) may be a reason to deny entry to a country. The Company advises its customers to speak with their local physician, travel medical clinic, or a specialist clinic for vaccination before beginning the journey.
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The Company’s liability and responsibility

1. The Company functions as an intermediary for a variety of travel-related services that have extensive relationship with a variety of transportation, accommodation as well as other providers of services including airlines, coaches operators, railway and cruise line companies, hotels and other entities that provide products or services associated with the Customer’s booking. The Company’s responsibility to the Customer is to book travel reservations for the Customer through suppliers related to travel of the Customer’s preference and to facilitate the necessary contracts between the Customer and the travel service provider. The Company will exercise due diligence in selecting reliable service providers, however, the Company isn’t an agent for travel services and has no influence over, nor liability for the services offered by third party. Bookings are made by and for the Customer’s benefit by the conditions and terms, including the carriage conditions and limitations on liability these service providers impose. The Company must give the customer copies of the applicable terms and conditions of the service provider upon demand.
2. To the extent permissible by law To the extent that law permits, the Company, nor Company, nor any of its related bodies corporate, directors or employees Companynor the Company’s affiliated bodies directors, corporate employees, agents or directors accept any responsibility in either tort, contract or otherwise for any harm, loss or damage, loss (including consequential losses) delay, cost or inconvenience resulting directly or indirectly through the actions, omissions, or inability to perform, irrespective of negligence or other, by third party providers over which the Company does not have direct control, or force beyond its control or any other cause that is outside of Company control and is not foreseeable with reasonable diligence on the Company’s part.
3. Various international conventions that restrict transporters’ liability cover rail, sea, and road transport. International Conventions that could apply include, but not be limited to, in the context of international air travel, the Warsaw Convention 1929 (as amended) or the Montreal Convention 1999; in the case of rail travel, there is the Berne Convention 1961; in the case of sea-based Carriage in the case of sea-based transport, it is the Athens Convention 1974; in the case of road carriage about road transport, it is the Geneva Convention 1973; and regarding hotels hotel rooms, in the case of hotels, Paris Convention 1962. Air travel of passengers and their luggage is additionally subject to the conditions of Carriage for the transporter in question.
4. If it is in a reasonable opinion, or in the opinion of the service provider providing any aspect of the service to which the Customer’s booking is a part of the Customer’s conduct or that of the Customer’s guests is disruptive, intimidating, or dangerous, creates an unnecessary discomfort or is likely to cause disruption, distress or damage disturbance,
5. Suppose there is a nuisance to another or on others’ nuisance to property or other persons or property of others. In that case, the Company can terminate the Customer’s travel arrangements without responsibility for the Company’s part. There will be no refunds and the Company will not be responsible for any costs or expenses incurred due to the cancellation. The Customer will indemnify and maintain the Company protected from any loss, damage, or claim that arises from) the Customer’s violation of any law or regulation. 2.) the Customer’s act or the Customer’s omission that causes harm to any third party including, but not limited to, any hotel or other person involved in the travel service, and so on..
6. The Customer are responsible for ensuring that they are physically fit enough to travel and participate in every aspect of the services they booked and completed.
7. As stated in the preceding paragraphs and as described further in the Booking Terms and Conditions of Sale, we will have no legal obligation to the Customer regarding any damages or losses.
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Complaints/Refunds

1. Suppose a Customer is unhappy with the Holiday in any way. In that case, it must be immediately reported to the local representative of the Company, who will do everything they can during the holiday time frame. If the issue persists the next complaint or request for a refund is to be submitted by the Customer by writing to the Company’s Customer Service not later than 30 days after the conclusion of the Holiday. If not addressed, no further claim will be made at the Company. The Company will not issue a refunds for services not used.
2. If applicable, the fee for refund administration is USD 100 per booking, subject to change from time-to date.
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Special Requirements

1. Customers who have special requirements must communicate with the Personal Travel Advisor of their choice or contact AJWAA AL SAHRAA TOURISM, Al Arouba St, Al Gharb – Al Mareija – Sharjah, United Arab Emirates Phone +971 6 562 6664, regarding their special requirements for your travel arrangements including special meals and seating requirements room type, or disability access. All special requirements depend on availability and will not be considered valid until the Customer has received an official confirmation from the Company.
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Privacy Policy

1. The Customer agrees that under certain situations (such as international trip bookings), The Company can provide the Customer’s data to third parties. These recipients could include, but aren’t only suppliers of travel services (e.g., hotels, airlines, or tour operators). These tour operators are most likely to have access to the Customer’s data in the country where they offer their services or where their business is located. The Company might also divulge customers’ personal information to foreign-related entities and to service providers that provide the services requested inside and outside the UAE. In general, the Company will only divulge customers’ personal information to entities that facilitate the Customer’s travel plans or to facilitate the provision of technical and administrative services. In light of all of the preceding, the Customer acknowledges that the Company is not required to guarantee that the data receiver will comply with UAE privacy laws or be held accountable for how they deal with the Customer’s data. In this context, “disclose” includes transfer, share, transmit, or make available or accessible to another person or organization.
2. Suppose the Customer communicates with the Company for assistance with an inquiry or booking. In that case, The Company gathers the Customer’s data primarily to provide the Customer with information on travel or help with booking travel or travel related items and services. However, the reason for gathering information can differ based on the specific circumstances.
3. In giving to the Company in exchange for, or consenting to the Company to access, or collect the Customer’s data, the Customer consents to the Company making use of and disclosing their personal information to full fill the purpose that it was collected and for other purposes that are related to or ancillary for any of the following:

• • Identifying fraud or error;
  • the reporting of compliance and regulatory requirements;
  • creating, enhancing and promoting the products and services of the Company as well as those of other related entities;
  • managing the relationship between the Company and the Customer, for example, by providing others providing periodic updates on services and promotions;
  • market research, assessing the satisfaction of customers, and customer relationship management
  • loyalty programs;
  • to analyse trends in travel and sales destinations
  • For marketing, which includes but not limited to mailings for marketing activities, such as emails, e-newsletters phone calls and SMS notifications;
  • internal administration and accounting;
  • Other purposes that are permitted or legally required (e.g., to protect health, safety, or life).

Monies Not Held On Trust

1. Any money given by the Customer to the Company belongs to AJWAA AL SAHRAA TOURISM and will be a debt that is due and due towards the provider of travel services after the services that the money relates have been rendered (except the monies that are paid for flights operated by one of the IATA airlines, and these may be held in trust for the IATA airline). The Customer acknowledges that the Company does not keep these funds in trust for or in the name of the Customer, and the Company could hold such funds in any account it deems appropriate as well as alongside its own or other customer funds, and shall be entitled to offset the monies held against any obligation of the Customer.
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Feedback

AJWAA AL SAHRAA TOURISM is grateful for feedback from customers. If customers want to give feedback on their Holiday, they can submit it via mail or email. Please provide as much detail as possible, including your Holiday booking reference and dates for your Holiday when applicable.

1. The Customer may contact us at AJWAA AL SAHRAA TOURISM, Al Arouba St, Al Gharb – Al Mareija – Sharjah, United Arab Emirates Phone +971 6 562 6664, United Arab Emirates, or at support@ajwaatours.com.

Governing Law

1. If there is a dispute between the Company and the Customer If there is a dispute between the Company and the Customer, the laws of UAE are applicable. Indemnity: The Customer irrevocably completely agrees to the sole authority of the courts of UAE and waives any right they may be entitled to oppose any action brought before the courts of UAE.
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Intellectual Property rights

All intellectual property rights that are related to:

1. The brochures.
2. Communications that are sent out from the Company to the Customer.
3. The Company and AJWAA AL SAHRAA Group logo shall always be regarded as belonging to the AJWAA AL SAHRAA/Company. The Customer agrees not to infringe on any right related to the above-mentioned intellectual property rights.
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Force Majeure

1. The Company cannot be held accountable for any omissions or acts related to the performance of any obligation, if the acts or omissions of others are beyond the Company’s control.

Limitation of liability

1. In no way will the Company’s liability be greater than the fees charged to the Customer.
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Severability

If any of these conditions and terms is deemed invalid or unenforceable, the rest will be valid and enforceable for the parties.